Residents’ First

Tenant involvement consultancy and training for residents and staff

I offer a range of services to engage and empower residents to reach their potential and have their say about how their homes are managed.

Helping West Kent Housing Association tenants to scrutinise complaints
Engaging tenants in the process of procuring contracts at Southampton City Council
Making recommendations for improving homes through Sedgemoor’s award-winning Same Day Repair Service


Talking to tenants and encouraging them to take more of a role in achieving positive change is key to building successful communities.

Consulting Newark and Sherwood tenants on bringing management of homes in house
Organising and running Hexagon Resident Advisory Group team building sessions
Involving tenants in reviewing repairs to their homes and the areas around where they live


All training sessions aim to help residents and management work together to improve the places where they live.

Formally consulting with residents about the future of the Homes in Sedgemoor community
Empowering Wokingham residents to overcome the stigma against council tenants

Hosting events to boost resident involvement in helping to shape the future of their community


Helping to inform residents and building their confidence is a key part of the training, to help people have their say.

Training for residents and staff

In house training for social housing residents, staff and board members tailor made for your organisation. Jane Eyles offers affordable courses that are delivered in a fun workshop style:

  • An Introduction to Scrutiny for residents and staff
  • Developing Scrutiny skills: critical analysis, report writing, questioning, equality and diversity, understanding performance information, and complaints, making a case for change, team working, project management skills
  • Resident engagement in building safety
  • Complaints – delivering new expectations
  • Refreshing your residents’ group
  • Working together with staff
  • Mystery shopping
  • Resident inspection
  • Housing – what’s it all about?
  • Resident involvement in repairs
  • Involving residents in staff recruitment
  • Business planning in partnership
  • Improving as a resident representative
  • Chairing and meeting skills
  • Understanding Local Government
  • Involving young people

Previous clients

Contact details

Jane Eyles
BA (Hons) Urban Studies, MSc/Diploma in Housing, MCIoH, Cert ed.

Email Jane
Tel. 07745 637 857