Tenant involvement consultancy and training for residents and staff
I offer a range of services to engage and empower residents to reach their potential and have their say about how their homes are managed.
Engage
Talking to tenants and encouraging them to take more of a role in achieving positive change is key to building successful communities.
Involve
All training sessions aim to help residents and management work together to improve the places where they live.
Empower
Helping to inform residents and building their confidence is a key part of the training, to help people have their say.
Training for residents and staff
In house training for social housing residents, staff and board members tailor made for your organisation. Jane Eyles offers affordable courses that are delivered in a fun workshop style:
- An Introduction to Scrutiny for residents and staff
- Developing Scrutiny skills: critical analysis, report writing, questioning, equality and diversity, understanding performance information, and complaints, making a case for change, team working, project management skills
- Resident engagement in building safety
- Complaints – delivering new expectations
- Refreshing your residents’ group
- Working together with staff
- Mystery shopping
- Resident inspection
- Housing – what’s it all about?
- Resident involvement in repairs
- Involving residents in staff recruitment
- Business planning in partnership
- Improving as a resident representative
- Chairing and meeting skills
- Understanding Local Government
- Involving young people
Previous clients
- Ministry of Housing, Communities & Local Government – Facilitated workshops to inform the Housing Green Paper
- Homes in Sedgemoor – Customer Scrutiny Bootcamps on residents’ magazine, estate cleaning and Same Day Repairs Service
- West Kent Housing Association – Scrutiny Bootcamp on Complaints
- City of London Corporation, London Borough of Hackney, Hexagon Housing Association, Basildon Council, Ashford Borough Council, Adur District Council and Slough Borough Council – Customer Engagement Reviews
- Lewisham Homes – Resident Scrutiny Mentor
- Lewisham Homes Resident Engagement Panel – Independent Chair
- TPAS – Delivered training courses in Building Safety and Resident Engagement
- Housing Ombudsman Service – Delivered Understanding Complaints training with TPAS
- Hexagon Housing Association and Wokingham Borough Council – Delivered introduction to social housing course
- Lewisham Homes and RB Kingston – Delivered Understanding Resident Scrutiny training
- Riverside – Delivered Housing Law training
- Wokingham Borough Council – Presented courses on Dealing with Stigma and Committee Skills
- Shelter – Completed housing review
- Brighton Housing Trust – Interim Head of Housing 2014-16
- London Borough of Camden – Head of Engagement (Interim) 2012-13
- Peabody Trust – Resident Scrutiny Panel Mentor 2012-13
- Royal Borough of Kingston – Resident Scrutiny Panel Mentor
- Amicus Horizon – Co-regulation Residents Adviser and Trainer
- Affinity Sutton – Delivered the Corporate Resident Involvement Strategy
- Raven Housing Trust – Scrutiny Mentor
- Family Mosaic – Scrutiny Training
- Lewes District Council – Scrutiny Mentor and Trainer
- Tenant Services Authority (TSA) – Tenant Empowerment National Scrutiny Training Programme 2011-12
- Southampton City Council – Delivered training in Scrutiny and Performance information
- YMCA England – Scrutiny Training
- Spectrum Housing Group – Assisted with Board recruitment
- Radian Group – Residents’ Advisor for Co-regulation
- Circle Housing – Resident involvement training for staff (TPAS)
- Wealden District Council – Neighbourhood agreement development
- Sutton Housing partnership – Resident involvement development
- Sutton Tenants Federation – Federation development
Contact details
Jane Eyles
BA (Hons) Urban Studies, MSc/Diploma in Housing, MCIoH, Cert ed.
Email Jane
Tel. 07745 637 857
Residents' First - Jane Eyles Associates 